FAQs

What payment methods do you accept?

We accept MasterCard, Visa, American Express, PayPal, JCB Discover, DSCENT Gift Cards, Google Pay and Apple Pay.

Where are you located?

We are currently located online. Soon we will have pop up shows in New Jersey and/or near areas.

How can I contact you?

You can contact us via email at dscentshop@gmail.com. We are also on Facebook, Instagram, Etsy and TikTok, where you can message us.

How long does it take to ship my order?

Orders are usually shipped within 1-2 business days after placing the order.

When will my order arrive?

Shipping time is set by our delivery partners. Most packages are sent via USPS and usually takes 1-3 days to arrive.

How do I track my order?

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

What’s your return policy?

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Can I receive a refund?

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.